(913) 229-4270 Client Login Request Garage Door Service

Privacy Policy

Effective date: October 17, 2026

This Privacy Policy explains how The JoCo Handyman LLC ("The JoCo Handyman," "we," "us," or "our"), a home service business in Johnson County, Kansas, collects, uses, and shares information about customers and people who contact us. It applies to our website, thejocohandyman.com, to lead forms we run on Facebook and Instagram, and to information you share with us by phone, text message, or email.

Information we collect

Information you give us

When you request service or contact us, you may give us:

  • Your name, email address, and phone number
  • Your service address and, if you choose, a company name
  • Details about the work you need, such as the type of service, a description of the problem (for example, what your garage door or opener is doing), and photos you choose to upload
  • How you heard about us
  • Anything else you tell us in a call, text message, or email

We collect this information through:

  • The request forms on our website
  • Lead forms on Facebook and Instagram (Meta Instant Forms)
  • Phone calls, text messages, and email
  • Our customer management and scheduling system (Jobber) as we prepare quotes and schedule work

Information collected automatically on our website

When you visit our website, some information is collected automatically:

  • Website analytics. Information such as the pages you visit, how you arrived at our site, your browser and device type, your general location based on your IP address, and actions such as clicking our phone number.
  • Advertising information. If you arrive by clicking one of our ads or a link with campaign tracking, we store the ad click ID and campaign details (such as the source and campaign name) in a cookie on your device. If you later submit a request form, we include these details with your request so we can tell which advertising led to it.

Information from other sources

If you submit a lead form on Facebook or Instagram, Meta collects the information you enter and makes it available to us. We use it the same way as a request submitted on our website.

How we use your information

We use the information we collect to:

  • Respond to your service request
  • Contact you about the work you asked about
  • Prepare estimates and quotes
  • Schedule and provide services
  • Provide customer service and follow up on completed work
  • Keep business and customer records
  • Measure how well our website and advertising are working

How we communicate with you

If you send us a request, we may contact you by phone, text message, or email about that request. This can include questions about the work, quotes, scheduling and appointment messages, invoices, and follow-up after the job. Some of these messages may be sent through Jobber.

Submitting a service request does not sign you up for unrelated promotional marketing. If you would like us to stop contacting you by phone, text, or email, tell us using the contact information below.

How we share information

We do not sell your personal information, and we do not give your contact information to other companies to market their own products or services to you.

Like most small businesses, we use outside service providers to run our business. These providers may receive or process your information where necessary to do that work for us:

  • Cloudflare hosts our website, processes website form submissions, provides website analytics, and hosts our internal business tools.
  • Resend delivers website form submissions, including any photos you upload, to our business email.
  • Jobber is our customer management system. Website requests are added to Jobber, where we keep customer records and prepare quotes, schedules, and invoices. Jobber also runs the Client Login portal linked from our website.
  • Google provides website analytics (Google Analytics, through Google Tag Manager) and advertising (Google Ads). When you submit a request form on our website, we may send Google your email address and phone number in hashed (scrambled) form, along with the ad click ID if there is one, so Google can report whether one of our ads led to your request.
  • Microsoft provides Microsoft Clarity, which helps us see how visitors use our website.
  • Meta (Facebook and Instagram) runs the lead forms and advertising we use on its platforms.
  • Our email, phone, and text message providers, to communicate with you.

These providers handle information under their own privacy policies. Information you submit through a Facebook or Instagram lead form is also covered by Meta's privacy policy.

We may also share information:

  • If required by law, court order, or other legal process
  • To protect the rights, property, or safety of our business, our customers, or others
  • If our business, or part of it, is sold or transferred, in which case customer records may be transferred as part of that transaction

Cookies, analytics, and advertising technologies

Our website uses these technologies:

  • Google Analytics, loaded through Google Tag Manager, sets cookies (such as _ga) to measure visits and actions on our site, including clicks on our phone number and form submissions. Google may also use advertising-related features in connection with this data, under Google's own policies.
  • Microsoft Clarity records how visitors interact with our pages, such as clicks, scrolling, and mouse movement, to create session replays and heatmaps that show us where the website is confusing or hard to use. It sets cookies (such as _clck and _clsk). Clarity hides what you type into form fields from these recordings. Microsoft handles this data under the Microsoft Privacy Statement.
  • Cloudflare Web Analytics counts page visits. Cloudflare states that this tool does not use cookies.
  • Our own advertising cookies. When you arrive from an ad or a link with campaign tracking, we set first-party cookies (_jch_gclid and _jch_utm_source, _jch_utm_medium, _jch_utm_campaign) that store the ad click ID and campaign details for up to 90 days. They are read only when you submit a request form on our website.

Your choices:

Our website does not currently respond to browser "Do Not Track" signals.

How long we keep information

We keep customer information for as long as we reasonably need it to respond to requests, provide and stand behind our work, keep business, tax, and accounting records, and resolve any disputes. When information is no longer needed, we delete it or stop using it.

How we protect information

Our website uses HTTPS encryption, and access to our internal business tools is limited to authorized users. No website, system, or method of storing or sending information is completely secure, so we cannot guarantee absolute security.

Your choices and requests

You can contact us to:

  • Ask what personal information we have about you
  • Correct information that is wrong
  • Ask us to delete your information
  • Ask us to stop contacting you

We will respond within a reasonable time. We may need to confirm your identity before acting on a request, and we may need to keep some information, such as invoices and payment records, where the law requires it or for legitimate business records.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Other websites

Our website links to other sites, such as Google Maps and the Jobber Client Login portal. Those sites have their own privacy practices, and this policy does not cover them.

Changes to this policy

We may update this Privacy Policy from time to time, for example if we start using new tools or services. When we do, we will post the updated policy on this page and change the effective date above.

Contact us

For questions about this Privacy Policy or your personal information, contact:

The JoCo Handyman LLC
Johnson County, Kansas
Email: admin@thejocohandyman.com
Phone: (913) 229-4270